-
Psychology of Customer Service
published: 10 Aug 2018
-
Careers in Applied Psychology: Public Service Psychology
Five experts who work in the public sector discuss what it means to be engaged in public service in the field of psychology. You will learn the many different career paths connected to this area of psychology including practitioners, researchers, educators, and consultants. Our experts describe the great flexibility of this applied area of psychology, noting the many locations where you can work in this area of the field including psychiatric facilities, correctional institutions, and medical centers. Each member of the panel describes their job, tells us their career journey, discusses their proudest achievement, and they finish up by describing the biggest benefit of choosing to work in the field of public service psychology.
APA Division 18 (Psychologists in Public Sector) - https://ww...
published: 04 May 2023
-
The Psychology of Customer Service
The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.
If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme will show you how to deliver not just good service but EXCELLENT service.
-Want to attend actual real life training with Dr Brian Jude? We offer training all throughout South Africa!-
Is your company looking for training? We offer in-house company training. http://trainbook.co.za/contact-us/
Want to attend a morning course held in Johannesburg open to the public? http://trainbook.co.za/the-psychology-of-customer-service/
Or buy this seminar on DVD today! http://trainbo...
published: 18 Aug 2017
-
Jordan Peterson REVEALS The Psychology Behind Selling ANYTHING
In this video, Jordan Peterson goes into the psychology behind selling products and starting a business.
If you enjoyed this video, check out these other fan favorites!
https://www.youtube.com/watch?v=jlr5F21M8ns&t=360s
https://www.youtube.com/watch?v=YoyDfTv3BEE&t=333s
https://www.youtube.com/watch?v=-18Lunmh7-I
For more content just like this, subscribe to our other channel!
https://www.youtube.com/channel/UCr2I1iypklLOtN4rA9F5L3g/featured
Subscribe to Jordan Peterson: https://www.youtube.com/c/JordanPetersonVideos
LIKE AND SUBSCRIBE FOR MORE!
Music/Videos/Animations are licensed through Envato Elements/ StoryBlocks
►FAIR-USE COPYRIGHT DISCLAIMER
* Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, com...
published: 17 Nov 2022
-
The Psychology of Career Decisions | Sharon Belden Castonguay | TEDxWesleyanU
Did you choose your career, or did someone else do it for you? Adult developmental psychologist and career counselor Sharon Belden Castonguay unpacks how personal identities intersect with cultural influences to unconsciously affect our choice of work—and how self-awareness will be the key to success in the Fourth Industrial Revolution. Sharon Belden Castonguay, EdD, is an adult developmental psychologist and career counselor with twenty years of experience working with professionals at all levels of their careers. She is the Director of Wesleyan University's Gordon Career Center and the host of two podcasts, Careers by Design: The Interviews and First Year Out. Prior to joining Wesleyan's team she was the Director of the Graduate Career Management Center at Baruch College's Zicklin School...
published: 07 May 2018
-
The Psychology of Selling | Secrets To Sell Influence & Persuade People
Learn the secrets to the psychology of selling and how to influence and persuade others.
📚Sign up for our free sales training on how to sell anything to anyone: https://www.saleslegacy.com/
🔔 SUBSCRIBE to Patrick Dang NOW: https://www.youtube.com/channel/UCLOzkJ9W9fntCGyYfUwMPew?sub_confirmation=1
Top Trending Playlist:
1) Sales Prospecting & Lead Generation - https://www.youtube.com/watch?v=1hpqcvTvUTI&list=PLYZWx0YhMskOSn6dw-aWD_5xaPgqElraw
2) Sales Tips To Close More Deals - https://www.youtube.com/watch?v=BRWkKPURdYM&list=PLYZWx0YhMskNqFNY3BqAljaQychv5MGqE
3) Sales Strategy for B2B Sales & Business Development - https://www.youtube.com/playlist?list=PLYZWx0YhMskOO7t6FJgGyDkk_OlZUQ0KA
--
Do you ever feel like when you speak, want to share an idea, or try to convince someone to ta...
published: 29 Jul 2020
-
The Psychology of Selling: 13 Steps to Selling that Work
Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting": https://salesinsightslab.com/training/
Video Summary:
The Psychology of Selling Step #1: Drop the enthusiasm.
This is my biggest passion in the sales training space today. Salespeople need to drop the enthusiasm. It’s time to get rid of the excitement when you’re in front of prospects.
The Psychology of Selling Step #2: Stop pitching.Recent sales data shows that one of the biggest reasons that prospects and buyers don’t ultimately choose to do business with a salesperson is that they felt the salesperson didn’t really understand their needs.
The Psychology of Selling Step #3: Pressure is a no-no.Grown-ups are always tellin...
published: 29 Aug 2018
-
What is Clinical Psychology? | How to become a Health Service Clinical Psychologist
I share a brief introduction about what practicing health service psychology is, how to get there, and help answer the question: what is clinical psychology?
Recommended Readings:
Sternberg (2016). Career paths in psychology: Where your degree can take you
https://www.amazon.com/Career-Paths-Psychology-Where-Degree/dp/1433823101
Timecodes
0:00 - Intro
2:00 - Inpatient vs Outpatient
3:21 - Academic vs Community vs Private Practice
4:12 - How to Become a clinical psychologist providing health services?
5:21 - Conclusion
published: 02 May 2021
-
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Welcome to the world of Stoicism, where timeless philosophy meets practical wisdom. In this enlightening video, we delve into the essence of Stoic philosophy, exploring the profound concept of Reverse Psychology and its application in enhancing your value.
🌟 Uncover 10 Stoic Ways to Make Yourself More Valuable 🌟
Learn the core principles of Stoicism, understand its roots, and discover how to integrate these teachings into your daily life. We explore the profound impact of Stoicism on self-discipline, resilience, and personal growth.
💡 Curious about how to practice Stoicism? Look no further! This video provides practical insights and actionable advice on incorporating Stoic wisdom into your routine.
🔄 Dive int...
published: 28 Feb 2024
-
The Psychology Of Customer Service
Ty Bennett and Sydne Jacques explain The Psychology Of Customer Service. In this video you will learn the four levels of customer service, what it takes to amaze your clients and how to create loyal customers and brand ambassadors. You will also learn how customer service impacts volume, retention and the relationship you have with each customer or client
published: 16 Dec 2014
56:31
Careers in Applied Psychology: Public Service Psychology
Five experts who work in the public sector discuss what it means to be engaged in public service in the field of psychology. You will learn the many different c...
Five experts who work in the public sector discuss what it means to be engaged in public service in the field of psychology. You will learn the many different career paths connected to this area of psychology including practitioners, researchers, educators, and consultants. Our experts describe the great flexibility of this applied area of psychology, noting the many locations where you can work in this area of the field including psychiatric facilities, correctional institutions, and medical centers. Each member of the panel describes their job, tells us their career journey, discusses their proudest achievement, and they finish up by describing the biggest benefit of choosing to work in the field of public service psychology.
APA Division 18 (Psychologists in Public Sector) - https://www.apa.org/about/division/div18
__________________________________
The American Psychological Association is the leading scientific and professional organization representing psychology in the United States, with more than 146,000 researchers, educators, clinicians, consultants and students as its members.
To learn more about APA visit http://www.apa.org
Follow APA on social media:
Facebook
https://www.facebook.com/AmericanPsychologicalAssociation/
Twitter
https://twitter.com/apa
LinkedIn
https://www.linkedin.com/company/american-psychological-association/
https://wn.com/Careers_In_Applied_Psychology_Public_Service_Psychology
Five experts who work in the public sector discuss what it means to be engaged in public service in the field of psychology. You will learn the many different career paths connected to this area of psychology including practitioners, researchers, educators, and consultants. Our experts describe the great flexibility of this applied area of psychology, noting the many locations where you can work in this area of the field including psychiatric facilities, correctional institutions, and medical centers. Each member of the panel describes their job, tells us their career journey, discusses their proudest achievement, and they finish up by describing the biggest benefit of choosing to work in the field of public service psychology.
APA Division 18 (Psychologists in Public Sector) - https://www.apa.org/about/division/div18
__________________________________
The American Psychological Association is the leading scientific and professional organization representing psychology in the United States, with more than 146,000 researchers, educators, clinicians, consultants and students as its members.
To learn more about APA visit http://www.apa.org
Follow APA on social media:
Facebook
https://www.facebook.com/AmericanPsychologicalAssociation/
Twitter
https://twitter.com/apa
LinkedIn
https://www.linkedin.com/company/american-psychological-association/
- published: 04 May 2023
- views: 1472
7:01
The Psychology of Customer Service
The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.
If we do not learn how to spoil ou...
The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.
If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme will show you how to deliver not just good service but EXCELLENT service.
-Want to attend actual real life training with Dr Brian Jude? We offer training all throughout South Africa!-
Is your company looking for training? We offer in-house company training. http://trainbook.co.za/contact-us/
Want to attend a morning course held in Johannesburg open to the public? http://trainbook.co.za/the-psychology-of-customer-service/
Or buy this seminar on DVD today! http://trainbook.co.za/product/dvd-psychology-of-customer-service/
https://wn.com/The_Psychology_Of_Customer_Service
The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.
If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme will show you how to deliver not just good service but EXCELLENT service.
-Want to attend actual real life training with Dr Brian Jude? We offer training all throughout South Africa!-
Is your company looking for training? We offer in-house company training. http://trainbook.co.za/contact-us/
Want to attend a morning course held in Johannesburg open to the public? http://trainbook.co.za/the-psychology-of-customer-service/
Or buy this seminar on DVD today! http://trainbook.co.za/product/dvd-psychology-of-customer-service/
- published: 18 Aug 2017
- views: 1876
8:05
Jordan Peterson REVEALS The Psychology Behind Selling ANYTHING
In this video, Jordan Peterson goes into the psychology behind selling products and starting a business.
If you enjoyed this video, check out these other fan f...
In this video, Jordan Peterson goes into the psychology behind selling products and starting a business.
If you enjoyed this video, check out these other fan favorites!
https://www.youtube.com/watch?v=jlr5F21M8ns&t=360s
https://www.youtube.com/watch?v=YoyDfTv3BEE&t=333s
https://www.youtube.com/watch?v=-18Lunmh7-I
For more content just like this, subscribe to our other channel!
https://www.youtube.com/channel/UCr2I1iypklLOtN4rA9F5L3g/featured
Subscribe to Jordan Peterson: https://www.youtube.com/c/JordanPetersonVideos
LIKE AND SUBSCRIBE FOR MORE!
Music/Videos/Animations are licensed through Envato Elements/ StoryBlocks
►FAIR-USE COPYRIGHT DISCLAIMER
* Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.
- This video has no negative impact on the original works (It would actually be positive for them)
- This video is also for teaching purposes.
- It is transformative in nature.
- I only used bits and pieces of videos to get the point across where necessary.
I do not own the rights to these audio clips. They have been use, in accordance with fair use, been repurposed with the intent of educating and inspiring others.
For any questions contact: themoneymotiveyt@gmail.com
https://wn.com/Jordan_Peterson_Reveals_The_Psychology_Behind_Selling_Anything
In this video, Jordan Peterson goes into the psychology behind selling products and starting a business.
If you enjoyed this video, check out these other fan favorites!
https://www.youtube.com/watch?v=jlr5F21M8ns&t=360s
https://www.youtube.com/watch?v=YoyDfTv3BEE&t=333s
https://www.youtube.com/watch?v=-18Lunmh7-I
For more content just like this, subscribe to our other channel!
https://www.youtube.com/channel/UCr2I1iypklLOtN4rA9F5L3g/featured
Subscribe to Jordan Peterson: https://www.youtube.com/c/JordanPetersonVideos
LIKE AND SUBSCRIBE FOR MORE!
Music/Videos/Animations are licensed through Envato Elements/ StoryBlocks
►FAIR-USE COPYRIGHT DISCLAIMER
* Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.
- This video has no negative impact on the original works (It would actually be positive for them)
- This video is also for teaching purposes.
- It is transformative in nature.
- I only used bits and pieces of videos to get the point across where necessary.
I do not own the rights to these audio clips. They have been use, in accordance with fair use, been repurposed with the intent of educating and inspiring others.
For any questions contact: themoneymotiveyt@gmail.com
- published: 17 Nov 2022
- views: 2176861
12:27
The Psychology of Career Decisions | Sharon Belden Castonguay | TEDxWesleyanU
Did you choose your career, or did someone else do it for you? Adult developmental psychologist and career counselor Sharon Belden Castonguay unpacks how person...
Did you choose your career, or did someone else do it for you? Adult developmental psychologist and career counselor Sharon Belden Castonguay unpacks how personal identities intersect with cultural influences to unconsciously affect our choice of work—and how self-awareness will be the key to success in the Fourth Industrial Revolution. Sharon Belden Castonguay, EdD, is an adult developmental psychologist and career counselor with twenty years of experience working with professionals at all levels of their careers. She is the Director of Wesleyan University's Gordon Career Center and the host of two podcasts, Careers by Design: The Interviews and First Year Out. Prior to joining Wesleyan's team she was the Director of the Graduate Career Management Center at Baruch College's Zicklin School of Business. She has also served as a career counselor at Harvard University and at Boston University's Questrom School of Business. Through her career consulting practice she has worked with many other top universities, and has been an invited speaker at Columbia, Dartmouth, Harvard Medical School, The New York Academy of Sciences, and Princeton, among others. She received her doctorate in human development from Harvard. She also holds an MA in Education from the University of Michigan and a BA in Government from Smith College. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
https://wn.com/The_Psychology_Of_Career_Decisions_|_Sharon_Belden_Castonguay_|_Tedxwesleyanu
Did you choose your career, or did someone else do it for you? Adult developmental psychologist and career counselor Sharon Belden Castonguay unpacks how personal identities intersect with cultural influences to unconsciously affect our choice of work—and how self-awareness will be the key to success in the Fourth Industrial Revolution. Sharon Belden Castonguay, EdD, is an adult developmental psychologist and career counselor with twenty years of experience working with professionals at all levels of their careers. She is the Director of Wesleyan University's Gordon Career Center and the host of two podcasts, Careers by Design: The Interviews and First Year Out. Prior to joining Wesleyan's team she was the Director of the Graduate Career Management Center at Baruch College's Zicklin School of Business. She has also served as a career counselor at Harvard University and at Boston University's Questrom School of Business. Through her career consulting practice she has worked with many other top universities, and has been an invited speaker at Columbia, Dartmouth, Harvard Medical School, The New York Academy of Sciences, and Princeton, among others. She received her doctorate in human development from Harvard. She also holds an MA in Education from the University of Michigan and a BA in Government from Smith College. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- published: 07 May 2018
- views: 773773
14:03
The Psychology of Selling | Secrets To Sell Influence & Persuade People
Learn the secrets to the psychology of selling and how to influence and persuade others.
📚Sign up for our free sales training on how to sell anything to anyone:...
Learn the secrets to the psychology of selling and how to influence and persuade others.
📚Sign up for our free sales training on how to sell anything to anyone: https://www.saleslegacy.com/
🔔 SUBSCRIBE to Patrick Dang NOW: https://www.youtube.com/channel/UCLOzkJ9W9fntCGyYfUwMPew?sub_confirmation=1
Top Trending Playlist:
1) Sales Prospecting & Lead Generation - https://www.youtube.com/watch?v=1hpqcvTvUTI&list=PLYZWx0YhMskOSn6dw-aWD_5xaPgqElraw
2) Sales Tips To Close More Deals - https://www.youtube.com/watch?v=BRWkKPURdYM&list=PLYZWx0YhMskNqFNY3BqAljaQychv5MGqE
3) Sales Strategy for B2B Sales & Business Development - https://www.youtube.com/playlist?list=PLYZWx0YhMskOO7t6FJgGyDkk_OlZUQ0KA
--
Do you ever feel like when you speak, want to share an idea, or try to convince someone to take some action... people don't take you seriously?
That's exactly how I felt as a kid growing up.
I was painfully shy and would be too afraid to speak because I worried about what people thought of me!
But around the age of 17, I told myself, "Enough is enough."
From that point on, I made a conscious effort to work on my communication skills to show people who I was instead of always hiding in my shell.
I spent countless days studying the psychology of sales and reading books on how to persuade and influence people.
Over the years of this conscious effort, I became the person you see on camera today.
So in my latest YouTube video, I'll be exposing the top secrets I learned throughout my journey that I've been able to use to become more persuasive in my personal life, but in my business life.
What people may not realize is that psychology selling is directly applicable to B2B sales. Whether you're a sales development rep, business development rep, or any account executive, these fundamental principles of the science of persuasion still apply.
--
Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became on the top performers in North America in just one year.
After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.
Since then, Patrick has trained over 70,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.
Ultimately, Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.
--
CONNECT WITH PATRICK DANG
YouTube: https://www.youtube.com/c/patrickdangofficial
Website: https://patrickdang.com/
Facebook Sales Community: https://www.facebook.com/groups/patrickdang
Facebook Page: https://www.facebook.com/PatrickDangOfficial
LinkedIn: https://www.linkedin.com/in/patrickdangofficial/
Instagram: https://www.instagram.com/patrickdangofficial/
🔔 Be sure to SUBSCRIBE to Patrick's YouTube Channel
↪︎https://www.youtube.com/channel/UCLOzkJ9W9fntCGyYfUwMPew?sub_confirmation=1
#patrickdang #influence #persuasion
CONNECT WITH PATRICK DANG
YouTube: https://www.youtube.com/c/patrickdangofficial
Website: https://patrickdang.com/
Instagram: https://www.instagram.com/patrickdangofficial/
Facebook Sales Community: https://www.facebook.com/groups/patrickdang
Facebook Page: https://www.facebook.com/PatrickDangOfficial
LinkedIn: https://www.linkedin.com/in/patrickdangofficial/
https://wn.com/The_Psychology_Of_Selling_|_Secrets_To_Sell_Influence_Persuade_People
Learn the secrets to the psychology of selling and how to influence and persuade others.
📚Sign up for our free sales training on how to sell anything to anyone: https://www.saleslegacy.com/
🔔 SUBSCRIBE to Patrick Dang NOW: https://www.youtube.com/channel/UCLOzkJ9W9fntCGyYfUwMPew?sub_confirmation=1
Top Trending Playlist:
1) Sales Prospecting & Lead Generation - https://www.youtube.com/watch?v=1hpqcvTvUTI&list=PLYZWx0YhMskOSn6dw-aWD_5xaPgqElraw
2) Sales Tips To Close More Deals - https://www.youtube.com/watch?v=BRWkKPURdYM&list=PLYZWx0YhMskNqFNY3BqAljaQychv5MGqE
3) Sales Strategy for B2B Sales & Business Development - https://www.youtube.com/playlist?list=PLYZWx0YhMskOO7t6FJgGyDkk_OlZUQ0KA
--
Do you ever feel like when you speak, want to share an idea, or try to convince someone to take some action... people don't take you seriously?
That's exactly how I felt as a kid growing up.
I was painfully shy and would be too afraid to speak because I worried about what people thought of me!
But around the age of 17, I told myself, "Enough is enough."
From that point on, I made a conscious effort to work on my communication skills to show people who I was instead of always hiding in my shell.
I spent countless days studying the psychology of sales and reading books on how to persuade and influence people.
Over the years of this conscious effort, I became the person you see on camera today.
So in my latest YouTube video, I'll be exposing the top secrets I learned throughout my journey that I've been able to use to become more persuasive in my personal life, but in my business life.
What people may not realize is that psychology selling is directly applicable to B2B sales. Whether you're a sales development rep, business development rep, or any account executive, these fundamental principles of the science of persuasion still apply.
--
Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became on the top performers in North America in just one year.
After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.
Since then, Patrick has trained over 70,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.
Ultimately, Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.
--
CONNECT WITH PATRICK DANG
YouTube: https://www.youtube.com/c/patrickdangofficial
Website: https://patrickdang.com/
Facebook Sales Community: https://www.facebook.com/groups/patrickdang
Facebook Page: https://www.facebook.com/PatrickDangOfficial
LinkedIn: https://www.linkedin.com/in/patrickdangofficial/
Instagram: https://www.instagram.com/patrickdangofficial/
🔔 Be sure to SUBSCRIBE to Patrick's YouTube Channel
↪︎https://www.youtube.com/channel/UCLOzkJ9W9fntCGyYfUwMPew?sub_confirmation=1
#patrickdang #influence #persuasion
CONNECT WITH PATRICK DANG
YouTube: https://www.youtube.com/c/patrickdangofficial
Website: https://patrickdang.com/
Instagram: https://www.instagram.com/patrickdangofficial/
Facebook Sales Community: https://www.facebook.com/groups/patrickdang
Facebook Page: https://www.facebook.com/PatrickDangOfficial
LinkedIn: https://www.linkedin.com/in/patrickdangofficial/
- published: 29 Jul 2020
- views: 46082
19:13
The Psychology of Selling: 13 Steps to Selling that Work
Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting": https://salesi...
Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting": https://salesinsightslab.com/training/
Video Summary:
The Psychology of Selling Step #1: Drop the enthusiasm.
This is my biggest passion in the sales training space today. Salespeople need to drop the enthusiasm. It’s time to get rid of the excitement when you’re in front of prospects.
The Psychology of Selling Step #2: Stop pitching.Recent sales data shows that one of the biggest reasons that prospects and buyers don’t ultimately choose to do business with a salesperson is that they felt the salesperson didn’t really understand their needs.
The Psychology of Selling Step #3: Pressure is a no-no.Grown-ups are always telling kids that bad behavior is a “no-no”—and this is exactly how I feel about pressure in sales. Never, ever apply pressure to your prospects in a selling situation.
The Psychology of Selling Step #4: It’s about them, not you.I once had a boss that used to say, “Prospects listen to one radio station, and that one radio station is WIIFM.” Now, do you know what WIIFM stands for? What’s in it for me.
The Psychology of Selling Step #5: Step into their shoes.Some really powerful data has shown that top performers are much more effective at taking the perspectives of their buyers. When’s the last time you really thought about the experience your buyers go through when talking to you? What about when they talk to your competitors?
The Psychology of Selling Step #6: Create value through questions.If you've ever watched the show “The Sopranos” then you remember those conversations between Tony Soprano and his psychologist. Did you ever notice how the psychologist never proposes a solution to his problems?
The Psychology of Selling Step #7: “No” isn’t bad.Let me repeat that: “No” isn’t bad. This is such an important part of the psychology of selling. Most salespeople spend their entire careers trying to avoid any type of rejection. But in reality, hearing “no” isn’t a bad thing at all. You see, our data shows that at least 50% of your prospects are not a good fit for what you sell.
The Psychology of Selling Step #8: If you feel, say it.One of my mentors always used to say this, and it stuck with me because it’s great advice. In today’s selling environment, there’s just no time to waste with tire-kickers or people who aren’t a good fit.
The Psychology of Selling Step #9: Get deep into their challenges.This is something I’ve been saying for years. Salespeople need to start thinking like doctors, and stop thinking like typical salespeople. The key is to get deep into prospects’ challenges. Most salespeople just identify a surface-level challenge and then immediately offer a solution.
The Psychology of Selling Step #10: Tie their challenges to value.We’ve talked about going deeper to really understand what’s going on in your prospects’ world. Now you want to make sure you’re tying their challenges to a specific value.
The Psychology of Selling Step #11: Make it a two-way dialogue.The psychology of selling shows us that when people are actually speaking, they’re the most engaged. When they’re listening, they may still be engaged in the conversation, but it’s less likely.
The Psychology of Selling Step #12: Budget comes later.This is one of the most important elements in the psychology of selling. You never want to begin your sales conversations talking about price or money. This budget discussion should come at the end of the discovery process.
The Psychology of Selling Step #13: Use feedback loops. I said earlier that it’s important to make your presentation a two-way dialogue. Feedback loops are the most effective way to do this. These are little questions to ask when you’re talking to prospects that will pull them back into the conversation.
So, there you have it. That’s the psychology of selling in 13 steps to selling that actually works. I want to hear from you. Which of these ideas did you find most useful? Be sure to share below in the comments section to get involved in the conversation.
https://wn.com/The_Psychology_Of_Selling_13_Steps_To_Selling_That_Work
Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting": https://salesinsightslab.com/training/
Video Summary:
The Psychology of Selling Step #1: Drop the enthusiasm.
This is my biggest passion in the sales training space today. Salespeople need to drop the enthusiasm. It’s time to get rid of the excitement when you’re in front of prospects.
The Psychology of Selling Step #2: Stop pitching.Recent sales data shows that one of the biggest reasons that prospects and buyers don’t ultimately choose to do business with a salesperson is that they felt the salesperson didn’t really understand their needs.
The Psychology of Selling Step #3: Pressure is a no-no.Grown-ups are always telling kids that bad behavior is a “no-no”—and this is exactly how I feel about pressure in sales. Never, ever apply pressure to your prospects in a selling situation.
The Psychology of Selling Step #4: It’s about them, not you.I once had a boss that used to say, “Prospects listen to one radio station, and that one radio station is WIIFM.” Now, do you know what WIIFM stands for? What’s in it for me.
The Psychology of Selling Step #5: Step into their shoes.Some really powerful data has shown that top performers are much more effective at taking the perspectives of their buyers. When’s the last time you really thought about the experience your buyers go through when talking to you? What about when they talk to your competitors?
The Psychology of Selling Step #6: Create value through questions.If you've ever watched the show “The Sopranos” then you remember those conversations between Tony Soprano and his psychologist. Did you ever notice how the psychologist never proposes a solution to his problems?
The Psychology of Selling Step #7: “No” isn’t bad.Let me repeat that: “No” isn’t bad. This is such an important part of the psychology of selling. Most salespeople spend their entire careers trying to avoid any type of rejection. But in reality, hearing “no” isn’t a bad thing at all. You see, our data shows that at least 50% of your prospects are not a good fit for what you sell.
The Psychology of Selling Step #8: If you feel, say it.One of my mentors always used to say this, and it stuck with me because it’s great advice. In today’s selling environment, there’s just no time to waste with tire-kickers or people who aren’t a good fit.
The Psychology of Selling Step #9: Get deep into their challenges.This is something I’ve been saying for years. Salespeople need to start thinking like doctors, and stop thinking like typical salespeople. The key is to get deep into prospects’ challenges. Most salespeople just identify a surface-level challenge and then immediately offer a solution.
The Psychology of Selling Step #10: Tie their challenges to value.We’ve talked about going deeper to really understand what’s going on in your prospects’ world. Now you want to make sure you’re tying their challenges to a specific value.
The Psychology of Selling Step #11: Make it a two-way dialogue.The psychology of selling shows us that when people are actually speaking, they’re the most engaged. When they’re listening, they may still be engaged in the conversation, but it’s less likely.
The Psychology of Selling Step #12: Budget comes later.This is one of the most important elements in the psychology of selling. You never want to begin your sales conversations talking about price or money. This budget discussion should come at the end of the discovery process.
The Psychology of Selling Step #13: Use feedback loops. I said earlier that it’s important to make your presentation a two-way dialogue. Feedback loops are the most effective way to do this. These are little questions to ask when you’re talking to prospects that will pull them back into the conversation.
So, there you have it. That’s the psychology of selling in 13 steps to selling that actually works. I want to hear from you. Which of these ideas did you find most useful? Be sure to share below in the comments section to get involved in the conversation.
- published: 29 Aug 2018
- views: 1752093
5:36
What is Clinical Psychology? | How to become a Health Service Clinical Psychologist
I share a brief introduction about what practicing health service psychology is, how to get there, and help answer the question: what is clinical psychology?
...
I share a brief introduction about what practicing health service psychology is, how to get there, and help answer the question: what is clinical psychology?
Recommended Readings:
Sternberg (2016). Career paths in psychology: Where your degree can take you
https://www.amazon.com/Career-Paths-Psychology-Where-Degree/dp/1433823101
Timecodes
0:00 - Intro
2:00 - Inpatient vs Outpatient
3:21 - Academic vs Community vs Private Practice
4:12 - How to Become a clinical psychologist providing health services?
5:21 - Conclusion
https://wn.com/What_Is_Clinical_Psychology_|_How_To_Become_A_Health_Service_Clinical_Psychologist
I share a brief introduction about what practicing health service psychology is, how to get there, and help answer the question: what is clinical psychology?
Recommended Readings:
Sternberg (2016). Career paths in psychology: Where your degree can take you
https://www.amazon.com/Career-Paths-Psychology-Where-Degree/dp/1433823101
Timecodes
0:00 - Intro
2:00 - Inpatient vs Outpatient
3:21 - Academic vs Community vs Private Practice
4:12 - How to Become a clinical psychologist providing health services?
5:21 - Conclusion
- published: 02 May 2021
- views: 12984
31:11
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Welcome to the world of Stoicism, where timeless philosophy meets practical wisdom...
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Welcome to the world of Stoicism, where timeless philosophy meets practical wisdom. In this enlightening video, we delve into the essence of Stoic philosophy, exploring the profound concept of Reverse Psychology and its application in enhancing your value.
🌟 Uncover 10 Stoic Ways to Make Yourself More Valuable 🌟
Learn the core principles of Stoicism, understand its roots, and discover how to integrate these teachings into your daily life. We explore the profound impact of Stoicism on self-discipline, resilience, and personal growth.
💡 Curious about how to practice Stoicism? Look no further! This video provides practical insights and actionable advice on incorporating Stoic wisdom into your routine.
🔄 Dive into the fascinating realm of Reverse Psychology and learn how to use it effectively in your life. This video serves as a guide on leveraging Reverse Psychology for personal development and success.
Join us in this journey as we navigate through Stoicism 101, exploring the philosophy's modern relevance, quoting stoic wisdom, and unraveling the principles that have stood the test of time.
🎙️ Interested in more Stoicism content? Check out Stoicism Streams for regular doses of inspiration and enlightenment.
🧘♂️ Embrace the stoic mindset and elevate your existence with practical Stoicism insights. Hit play now and embark on a transformative journey toward becoming a true Stoic!
#stoicism #stoicismstreams #stoicphilosophy #stoic #stoicismphilosophy #reversepsychology #PracticeStoicism #stoicwisdom #practicalstoicism #stoicismtedtalk #ryanholidaystoicism #stoicismquotes #modernstoicism #stoicismexplained #stoicism101 #EinzelgangerStoicism #StoicismSelfDiscipline
https://wn.com/Reverse_Psychology_|_10_Stoic_Ways_To_Make_Yourself_More_Valuable_|_Stoicism
Reverse Psychology | 10 Stoic Ways to Make Yourself More Valuable | Stoicism
Welcome to the world of Stoicism, where timeless philosophy meets practical wisdom. In this enlightening video, we delve into the essence of Stoic philosophy, exploring the profound concept of Reverse Psychology and its application in enhancing your value.
🌟 Uncover 10 Stoic Ways to Make Yourself More Valuable 🌟
Learn the core principles of Stoicism, understand its roots, and discover how to integrate these teachings into your daily life. We explore the profound impact of Stoicism on self-discipline, resilience, and personal growth.
💡 Curious about how to practice Stoicism? Look no further! This video provides practical insights and actionable advice on incorporating Stoic wisdom into your routine.
🔄 Dive into the fascinating realm of Reverse Psychology and learn how to use it effectively in your life. This video serves as a guide on leveraging Reverse Psychology for personal development and success.
Join us in this journey as we navigate through Stoicism 101, exploring the philosophy's modern relevance, quoting stoic wisdom, and unraveling the principles that have stood the test of time.
🎙️ Interested in more Stoicism content? Check out Stoicism Streams for regular doses of inspiration and enlightenment.
🧘♂️ Embrace the stoic mindset and elevate your existence with practical Stoicism insights. Hit play now and embark on a transformative journey toward becoming a true Stoic!
#stoicism #stoicismstreams #stoicphilosophy #stoic #stoicismphilosophy #reversepsychology #PracticeStoicism #stoicwisdom #practicalstoicism #stoicismtedtalk #ryanholidaystoicism #stoicismquotes #modernstoicism #stoicismexplained #stoicism101 #EinzelgangerStoicism #StoicismSelfDiscipline
- published: 28 Feb 2024
- views: 520
8:25
The Psychology Of Customer Service
Ty Bennett and Sydne Jacques explain The Psychology Of Customer Service. In this video you will learn the four levels of customer service, what it takes to amaz...
Ty Bennett and Sydne Jacques explain The Psychology Of Customer Service. In this video you will learn the four levels of customer service, what it takes to amaze your clients and how to create loyal customers and brand ambassadors. You will also learn how customer service impacts volume, retention and the relationship you have with each customer or client
https://wn.com/The_Psychology_Of_Customer_Service
Ty Bennett and Sydne Jacques explain The Psychology Of Customer Service. In this video you will learn the four levels of customer service, what it takes to amaze your clients and how to create loyal customers and brand ambassadors. You will also learn how customer service impacts volume, retention and the relationship you have with each customer or client
- published: 16 Dec 2014
- views: 7860